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COVID-19 Phone Bank Call Taker

Last updated: February 25, 2021

Bureau of Disease Prevention and Management
Temporary, Full-time County Contractual with Benefits
7:45 a.m. – 4:15 p.m. (2 positions), 9:30 a.m. – 6:00 p.m. (1 position)

Date Posted: 2.5.21
Date Closing: Open Until Filled

Location: Anne Arundel County

Salary: $15.56/hr.

Benefits: The selected employee can participate in the County’s group health plan (including prescription, dental, and optical) and is eligible to receive paid holidays and annual and sick leave. The selected employee may also participate in the County’s deferred compensation program at his or her own expense.

Job Description

Nature of Work: Under the direct supervision of the community health nurse supervisor for the Public Health Emerging Pathogens Response Programs Phone and Email Bank team, The selected candidate will serve as the first point of contact for county residents, stakeholders and community partners asking for accurate information and guidance related to COVID-19. The selected candidate should have excellent interpersonal, customer service, critical thinking and assessment skills and be culturally sensitive so that he/she is able to build and maintain trust with county residents. Additionally, this position requires someone who has the ability to present information in an empathetic manner both clearly and concisely. The selected candidate will be required to have a personal vehicle available for use with mileage reimbursement provided per Department of Health policies and must possess a motor vehicle operator’s license valid in the state of Maryland. The selected candidate will be required to work day shift, evening shift and weekends as needed. Spanish speaking candidates are encouraged to apply.

Minimum Qualifications

Education: Graduation from accredited college or university with a bachelor’s degree in one of the social or biological sciences, health, nursing or related field or related work.

Experience: The selected candidate must provide excellent customer service and have experience as an active listener while practicing professional phone etiquette. He/she must have the ability to make quick and accurate decisions and have strong time management skills. Experience with multitasking and working in a fast-paced team environment is required, along with collecting data and using electronic databases and other computer software packages. The selected candidate must be able to communicate fluently, preferably in both English and Spanish..

How to Apply
Applicants who meet the minimum qualifications can apply. Send a completed County application or resume to: to Maura Cardoza, Anne Arundel County Department of Health, 6701 Baymeadow Drive, Glen Burnie, MD 21060; email or fax 410-222-2699. Open until filled.

An Equal Opportunity Employer
Smoke-Free Workplace

You can also look at other job opportunities with Anne Arundel County
or with the State of Maryland.

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