Bilingual Eligibility and Enrollment Aide

Nature of Work:

• Provides front desk coverage at the Health Care Enrollment Center. Assists customers by screening their case using different specialized computer systems, verifying and copying important documents required for the application process and assigning their case to the appropriate case manager.
• Provides continuous daily telephone coverage. Knowledge of MA policy and procedures, social benefit program and community resources is necessary to respond appropriately and independently to incoming calls and assisting customers coming in person appropriately.
• Performs administrative and office support duties for the MA4F/MCHP unit to maintain efficient operation of the unit.
• Maintains records in the unit, as well as, those leaving the unit, assuring distribution and filing of records. Performs yearly purge of records.
• Sorts mail for the MA4F/MCHP unit and logs mail in the MA4F/MCHP log. Makes copies of all received documents. Bilingual staff assists with interpreting and translating (English to Spanish and Spanish to English) for MA4F/MCHP, as needed; completes a monthly Limited English Proficiency Report(LEP)

Experience:

Two years of office support experience.

Notes:

Additional general clerical experience may be substituted on a year-for-year basis for the required education.

Desired or Preferred Qualifications:

Ability to communicate fluently, both verbally and in writing, in both English and Spanish languages.

Applicants who meet the minimum qualifications can apply.
Send a completed County application or resume to:

Human Resources
3 Harry S. Truman Parkway
Annapolis, MD 21401

Fax to 410-222-4392 or email hdrecruiter@aacounty.org.